Arete Risk & Insurance Solutions
Arete Risk & Insurance Solutions has changed.
We are pleased to announce that our company, Arete Risk & Insurance Solutions will be merging with Aviso Specialty (formerly known as Fitzpatrick & Co. Insurance Brokers), a well-respected name in the industry for 35 years. This merger will allow us to enhance our services, support and operations and provide even greater value to you.
As part of this merger, we will be operating as part of the Aviso Specialty business.
STRONGER TOGETHER
Our client commitment remains our focus.
Rest assured, our commitment to delivering exceptional insurance broking and risk advisory services remains unchanged.
Our team will continue to work closely with you to meet your needs, exceed your expectations, and deliver successful client outcomes.
What does this mean for our clients?
From the 15th July 2024, any new financial services will be provided under a different Australian Financial Services License No. 244386 through Aviso Specialty Pty Ltd ABN 25 050 242 914 and in accordance with the Aviso Specialty Pty Ltd – Financial Services Guide (FSG).
You will notice our existing logo will be replaced by our new Aviso Specialty logo on all new documentation from July 15th 2024.
You have now landed on our new website as Aviso Specialty, we welcome you to save the URL: https://avisospecialty.com.au
A copy of the Aviso Specialty Pty Ltd Financial Services Guide (FSG) is available on this website.
View the Aviso Specialty - Financial Services Guide (FSG) >
We will migrate to a new Aviso Specialty email address. Rest assured we will receive emails sent to our existing address in the short term.
Thank you.
Business as usual, with a supported national team.
We thank you for your continued support and look forward to a mutually beneficial future with you. Should you have any questions or queries, please do not hesitate to contact your account manager or our office.
FREQUENTLY ASKED QUESTIONS
FAQs
Please find below some frequently asked questions which may answer some of your queries:
Your existing Account Manager will not change.
No, however from the 15th July 2024, any new financial services will be provided under a different Australian Financial Services License No. 244386 through Aviso Specialty Pty Ltd ABN 25 050 242 914 and in accordance with the Aviso Specialty Pty Ltd – Financial Services Guide (FSG).
Your Arete team will remain at our offices in Canberra, Darwin, Melbourne CBD, Sydney, and Perth. Our Brisbane team will relocate to our new Brisbane CBD Office in August, and the current Aviso Specialty office in Glen Waverley Vic, will be our new Head Office.
Yes, our banking and EFT details will change effective 15th July 2024, payment details will be updated on all invoices after this date, alternatively please contact your current Account Broker for updated details.
Important Information & Complaints Process
If you wish to contact Arete Risk & Insurance Partners Pty Ltd, ABN 40 098 080 810, about any services provided to you prior to 15th July 2024 (including complaints), please see below for details.
Phone: 1300 509 559
Email: compliance@areterisk.com.au
Arete Risk & Insurance Partners Pty Ltd
Level 7, 545 Queen Street
Brisbane Qld 4000
Or services provided by Aviso Specialty Pty Ltd after 15th of July 2024, contact us at:
Phone: 03 8544 1600
Email: complaints@avisospecialty.com.au
Aviso Specialty Pty Ltd
PO Box 2230
Mt Waverley Vic 3149
If you have a complaint, you should tell us about it by contacting us directly.
We will endeavour to resolve your complaint within the first 1 – 5 business days, although if we have not been able to resolve this within 15 business days, we can escalate this to our Internal Dispute Resolution Team.
If unresolved, we will provide you with an update at least every 10 business days. A response will be provided to you within a maximum of 30 calendar days from your original complaint.
If, after 30 days the dispute is still not resolved in a manner acceptable to you, you have the right to contact our external resolution service: Aviso Specialty Pty Ltd and Arete Risk & Insurance Partners Pty Ltd are members of this independent dispute resolution service.
The Australian Financial Complaints Authority (AFCA): –
Online: www.afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Email: info@afca.org.au
Time limits may apply to complain to AFCA, so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
If you have any questions in relation to the above information or require any further information, please don’t hesitate to contact us.
If you wish to obtain a copy of the previous Arete Risk & Insurance Partners Pty Ltd, ABN 40 098 080 810 – Financial Services Guide (FSG), please contact us on 1300 509 559.