What insurance buyers commonly experience
When a claim is lodged, this is the time that clients discover whether their broker has or will genuinely advocate for them, or whether responsibility evaporates.
Too often, claims are met with:
- Silence instead of updates
- Chasing instead of progress
- Delays no one can clearly explain
- Language that is confusing
Our Three-Step Virtuous Circle
1. Architecture
Insurance programs designed based on how claims are assessed and resolved in practice.
2. Advocacy
Broker-led claims management supported by an on-shore, 11-person advocacy team with London market expertise (experience settling claims up to USD $100M).
3. Optimisation
Claims insights continuously improve program design, insurer selection and renewal outcomes.
Fast Facts
2,800+
Claims managed annually
11+
Claims advocates - in-house, onshore team
USD $100m
London market expertise within the team*
*with previous experience settling claims up to USD $100 million.
Claim Forms
Download our claims and notifications forms below
Need to lodge a claim?
Speak to your account broker directly, or contact us.