Our claims process is simple - our experience makes the difference.

Sky with storm

Our process.

We deliver certainty. The fundamental reason for purchasing insurance is to have financial protection and peace of mind in case of unexpected events. Our claims process includes:

  • Notification and lodgement.
  • Information gathering.
  • Assessment.
  • Claim decision review and negotiation.
  • Resolution.

Our experience – Account broker led claims management.

Our approach to claims management extends beyond our dedicated claims team. It includes your nominated, experienced account broker, charged with delivering more favourable claim outcomes and a smoother, more streamlined process.

Advantages of our experience and approach include:

Expertise: Account brokers provide expert advice on the claims process, helping our clients’ understand their policies and ensuring claims are lodged efficiently to maximise the claims benefit.

Advocacy: Acting as advocates, account brokers represent our clients’ interests, negotiating with insurers to secure the best possible outcome.

Industry relationships: With established relationships in the insurance industry, our account broker led approach can expedite the claims process and handle complex negotiations including insurers, loss adjusters, repairers and risk consultants.

Specialty claims protocols: For certain types of polices, our account brokers can tailor the claims process to the specific needs of our clients’ risk profile. This can include pre-agreed loss adjusters and panel approved legal advice and advocacy, ensuring that when a claim occurs, the process is simple and delivers successful outcomes.

Claims resolution: We work to resolve claims quickly and efficiently, minimising the impact on our clients’ day-to-day activities.

Risk management: Account brokers can also assist in identifying potential risks, helping businesses prevent future losses and reduce the frequency of claims.

Need to lodge a claim? Speak to your account broker directly, or contact us.

Need to lodge a claim?

Speak to your account broker directly, or contact us.

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Acknowledgements to Country

Aviso Specialty acknowledges the Traditional Owners and Custodians of the lands on which we live and work across Australia. We pay our respect to First Nations Elders past, present and emerging.


General Advice Disclaimer

The information on this website is to be regarded as general advice. Your personal objectives, needs and financial circumstances were not taken into account when preparing this website content. We recommend that you consider the suitability of this general advice, in respect of your objectives, financial situation and needs before acting on it. You should obtain and consider the relevant product disclosure statement and Financial Services Guide from Aviso Specialty before making any decision to purchase a financial product.

Aviso Specialty is a Subscriber to and is bound by the 2022 Insurance Brokers Code of Practice, a full copy of which is available from the National Insurance Brokers Association (NIBA) website.