Fitzpatrick & Co Insurance Brokers
We’ve changed our name to Aviso Specialty
We are excited to announce the merger of Fitzpatrick & Co. Insurance Brokers and Arete Risk & Insurance Solutions and going forward, from the 8th July 2024, we will provide our services under a name and brand: Aviso Specialty.
Stronger together
Our client commitment remains our focus.
We will be combining the expertise of the two businesses to provide our clients with a combination of strength, experience and personal service which has been the hallmark of the Fitzpatrick & Co. Insurance Brokers values for over 35 years.
What has changed
You will notice our existing logo will be replaced by our new Aviso Specialty logo on all new documentation from July 8th 2024.
You have now landed on our new website as Aviso Specialty, we welcome you to save the URL: https://avisospecialty.com.au
A copy of the Aviso Specialty Pty Ltd Financial Services Guide (FSG) is available on this website.
What has not changed
There will be no changes to your Account Manager or your existing insurance policies and the financial services that you receive will still be provided by the same entity and under the same AFSL. Fitzpatrick & Co. Insurance Brokers Pty Ltd has changed its name to Aviso Specialty Pty Ltd.
Barry Fitzpatrick, the founder and Director, along with Annette Baxter, after 35 years of establishing, leading and growing Fitzpatrick & Co. Insurance Brokers will still be part of our fabric and leadership moving forward.
Thank you.
We thank you for your continued support and look forward to a mutually beneficial future with you. Should you have any questions or queries, please do not hesitate to contact your account manager or our office.
Frequently asked questions
FAQs
Please find below some frequently asked questions which may answer some of your queries:
Your existing Account Manager will not change; however, their email address will change. If there are any changes of appointed brokers in the future, you will be notified.
What won’t change is the excellent service and response times you have come to enjoy.
From the 8th July 2024, your services are provided under Aviso Specialty Pty Ltd - ABN 25 050 242 914, under AFSL No 244386.
No, and the financial services that you receive will still be provided by the same entity and under the same AFSL. Fitzpatrick & Co. Insurance Brokers Pty Ltd has changed its name to Aviso Specialty Pty Ltd.
Your Fitzpatrick team will remain at our office in Glen Waverley; however, we will now have a national footprint, with offices in Brisbane, Canberra, Darwin Melbourne CBD, Sydney, and Perth.
If you wish to make a complaint about any services provided to you by Aviso Specialty (formally known as Fitzpatrick & Co Insurance Brokers), you can contact us on (03) 8544 1600 or at:
631 Waverley Road,
Glen Waverley
VIC, 3150
If your complaint is not satisfactorily resolved within seven (7) days, please contact us in writing via email complaints@avisospecialty.com.au or phone 1300 509 548.
Aviso Specialty is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved by us to your satisfaction, you have the right to refer the matter to AFCA.
AFCA can be contacted at:
Postal Address:
Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Ph: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au
Yes, the current bank account details will remain the same.
Please contact our office or your broker anytime, and we will assist.
Browse our new website as Aviso Specialty: https://avisospecialty.com.au